Refund policy

KITCHENMAIDEN ORDER POLICIES

Order Policies

  • KitchenMaiden inquiries and concerns should be directed via email to: help@kitchenmaiden.com.

  • Once orders are confirmed, most take 1–3 business days to process (not including weekends). Once shipped, most orders will take another 7–15 business days (excluding weekends) to arrive, subject to the courier’s conditions and operations.

  • Late deliveries from the courier are not considered KitchenMaiden error. We process orders within 1–3 business days (not including weekends) and hand them off to the courier. Shipment and delivery timelines are controlled by the courier, not KitchenMaiden.

  • Cancellation, re-routing, or refund requests are not applicable to orders that have already been processed and assigned tracking numbers. These requests must be made before products are shipped.

  • Eligible item(s) for replacement or refund must be within the 30-day warranty period from the time of receipt.

  • Item(s) are not eligible for refund after the 30-day warranty period.

  • We do not provide return shipping labels. The buyer is responsible for paying the shipping cost for returns of items that are non-damaged, non-defective, error-free, and with no missing parts.

  • Defective item(s) may be eligible for replacement, including when the product has stopped working, subject to the terms below.

  • Defective item(s) are only eligible for a refund if they are within the 30-day warranty period from the time of receipt. After 30 days, only a replacement may be honored, if applicable.

  • Damaged item(s) are only eligible for replacement or refund if they are within the 30-day warranty period from the time of receipt. We highly recommend inspecting items immediately upon delivery for any damage.

  • Video and photo proof/evidence is required from buyers requesting replacement or refund. This serves as proof that the error, damage, or defect occurred upon receipt.

  • Refund or replacement requests for items with error, damage, or defect without the required video and/or photo evidence will not be honored. This ensures proper documentation can be forwarded to the manufacturer for warranty claims.

  • The buyer is responsible for paying return shipping costs in cases that are not KitchenMaiden error, including but not limited to:

    • “Buyer perspective”

    • “Not as pictured”

    • “Not as expected”

    • “Change of mind”

    • “Not needed”

    • “Purchase mistake”

    • “Already purchased from another vendor”

    • “Already have similar products”

    • “Duplicate orders due to buyer error”

  • If the items are non-damaged, non-defective, and fully functional, these types of returns will be charged a restocking fee upon return (see Restocking & Reshipment Fee, paragraph 1).

  • Return shipping costs are non-refundable.

  • The buyer must provide a return tracking number as soon as it is available. Refunds will be processed after we receive the items and verify that they are in good condition upon receipt.

  • Returns for refund on duplicate orders due to buyer error may be charged a restocking fee upon receipt (return tracking number required). Returns of these orders are at the buyer’s own expense (see Restocking & Reshipment Fee, paragraph 1).

  • The buyer must provide a return tracking number; this is required to process any refund.

  • Refund or replacement may not be applied to any order issue that is not KitchenMaiden error.

Restocking & Reshipment Fee

  • A restocking fee may be deducted for returns or refunds categorized as non-KitchenMaiden errors. The restocking fee amount depends on the number of items in the order (see Order Policies, paragraph 13 and Restocking & Reshipment Fee, paragraph 3).

KitchenMaiden® 2-in-1 Oil Dispenser Restocking Fees

  • 1 pc – $8 USD

  • 2 pcs – $13 USD

  • 3 pcs – $16 USD

  • 4 pcs – $21 USD

  • 5 pcs – $25 USD

  • 6 pcs or more – please email KitchenMaiden to verify.

  • A reshipment fee will be charged for exchange/replacement requests resulting from buyer error in purchasing the incorrect promotion, color, variety, and/or quantity (see Restocking & Reshipment Fee, paragraph 4).

  • An additional fee will be charged for reshipment requests from failed deliveries due to buyer or courier errors, including:

    • Delivery failed due to insufficient or incorrect address information (street name, apartment/house number, wrong zip code, etc.).

    • Delivery location inaccessible.

    • Delivery failed due to recent address change or move.

    • Delivery failed and forwarded by courier.

    • Lost shipment and/or delivery due to courier or buyer errors.

    • Courier delivered to neighbor or unretrievable location.

    • Could not be delivered to intended recipient.

    • Delivered to a different address due to buyer error in updating address information before shipment.

    • Returned to sender.

  • The reshipment fee amount will depend on the number of items in the order:

    • 1 pc – $8 USD

    • 2 pcs – $13 USD

    • 3 pcs – $16 USD

    • 4 pcs – $21 USD

    • 5 pcs – $25 USD

    • 6 pcs or more – please email KitchenMaiden to verify.

Returned to Sender

Orders returned to sender due to delivery failure reasons (see Restocking & Reshipment Fee, paragraph 3) may be:

  • Replaced, provided an updated shipping address is supplied and the applicable reshipment fee is paid (see Restocking & Reshipment Fee, paragraph 4), or

  • Refunded, less a restocking fee (see Restocking & Reshipment Fee, paragraph 1).

Damage and Defects

  • All damaged and defective items must be reported within the 30-day warranty period from the time of receipt by emailing us at: help@kitchenmaiden.com.

  • Boxes and wraps are part of the shipment packaging only. They are not covered under product warranty for replacement or refund.

  • We ship new items with non-damaged packaging from the manufacturer. However, dents or damage to boxes and wraps may occur during shipment (transfers between courier warehouses and hubs), which is outside our control.

  • Our warranty covers replacement only for items that are directly damaged, defective, have errors, or have missing parts. Boxes and wraps are not included in replacement or refund. We do not provide spare boxes or packaging containers.

  • Return-for-refund requests for orders with only damaged boxes (where products are intact and fully functional) will be at the buyer’s expense for shipping and refunded less a restocking fee (see Restocking & Reshipment Fee, paragraph 1).

  • Defective item(s) may be eligible for replacement on a case-by-case basis if the product has stopped working past the 30-day warranty period but within 60 days from the time of receipt.

  • Defective item(s) are only eligible for refund if within the 30-day warranty period from the time of receipt. After 30 days, only replacement may be honored.

  • Damaged item(s) are only eligible for replacement or refund if within the 30-day warranty period from the time of receipt. We recommend checking items immediately upon delivery.

  • Refund or replacement requests for items directly damaged during shipment must include photo proof showing the broken, cracked, or shattered parts (photos should focus on the product, not the box).

  • Refund or replacement requests for defective or malfunctioning items must include a short video clip clearly showing how the item is not working properly.

  • For “Buy 1 Get 1” offers: if 1 out of 2 items is damaged or defective, the replacement or refund applies only to that single item (refund is half of the 2-in-1 price). The same principle applies to “Buy 3” and “Buy 4” offers—warranty, replacement, or refunds apply to the individual item(s) in question.

Shipping Information Accuracy

  • It is the buyer’s responsibility to review and double-check all shipping information (including name and address) for accuracy. KitchenMaiden will process orders according to the information submitted on the order.

  • Requests to change shipping information must be made prior to the shipment process.

  • KitchenMaiden is not liable for non-delivery or returned-to-sender orders due to incorrect shipping addresses provided by the buyer. Reshipment requests for such cases will incur an additional reshipment fee (see Restocking & Reshipment Fee, paragraph 4).

Lost or Stolen Packages

  • KitchenMaiden is not liable for lost or stolen packages that are confirmed as delivered to the shipping address on the order. Upon inquiry, KitchenMaiden will confirm delivery details by providing the delivery date, tracking information, and courier name so the customer can investigate with the courier.

  • Reshipment requests for lost or stolen packages will be charged an additional reshipment fee, depending on the number of items (see Restocking & Reshipment Fee, paragraph 4).

  • Refund requests for lost or stolen packages may be processed less a restocking fee, depending on the number of items (see Restocking & Reshipment Fee, paragraph 1).

Chargebacks & Disputes

Orders with existing disputes, open PayPal inquiries, or chargebacks may not be refunded or replaced until PayPal or the credit card provider reaches their final decision (this may take 15–45 days).

If the buyer requests a replacement or refund directly from KitchenMaiden, they are required to lift/cancel disputes and chargebacks first so that funds can be properly returned or replacements processed.

Damages and Issues (General)

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged, or

  • You receive the wrong item

so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not.

  • If approved, you’ll be automatically refunded to your original payment method within 10 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at help@kitchenmaiden.com.